Healthylife Terms & Conditions

Promotional Terms and Conditions

Healthylife Food Tracker Terms and Conditions

Weight Management Health Program – Terms and Conditions

Healthylife Terms & Conditions

1. General

1.1 This Healthylife site at www.healthylife.com.au or shop.healthylife.com.au, (as applicable) ("Site") is a shopping and wellness insights and inspiration website where you can browse, select and order products advertised or available on the Site or access information, programs, Products or Services from HealthyLife Company Pty Limited (ABN 95 647 137 111) ("HealthyLife”, "us", “our or "we"), which is part of Woolworths Group Limited (ABN 000 914 675) (“Woolworths”)) or where indicated on the Site, the Products or Services may be facilitated by HealthyLife but actually sold (with regard to Products) or provided (with regard to Services) by a third party provider.

1.2. Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

1.3. Your access to and use of the Site, including your order of Products or Services through the Site, is subject to these terms and conditions.

1.4   In some cases, you may order a Product via the Site but the sale of that Product to you will actually be undertaken by a third party provider.  This is the case in relation to Healthylife Pharmacy Products that you may order via the Site.  Healthylife Pharmacy Products ordered via the Site or prescriptions you may submit for dispensing will be submitted directly to Warren Turner trading as Healthylife Pharmacy (ABN 40 330 425 745), (“Healthylife Pharmacy”). Healthylife Pharmacy supplies, sells and, as applicable, dispenses Healthylife Pharmacy Products which may be accessed by you via this Site.

1.5   Where you order a Healthylife Pharmacy Product via the Site including where you submit a prescription for dispensing, you will be bound by the terms and conditions of Healthylife in relation to each transaction.  We recommend that you review these terms and conditions prior to submitting an order for any Healthylife Pharmacy Product or prescription for dispensing on this Site.

1.6     Similarly in some cases, you may order a Service via the Site but the supply of that Service to you will actually be undertaken by a third party provider which may also be facilitated or otherwise accessed through a third party platform (“Third Party Site”). This is the case in relation to certain health services, where we connect you to a third party provider called PACK A PILL PTY LTD (ABN 62 634 507 949), (“Hola”).

1.7 Where you book a Service via the Site from Hola, you will also be bound by the terms and conditions of the third party provider as applicable. Hola’s terms and conditions can be found here. We recommend that you review these terms and conditions prior to making a booking or using such Services.

2. Your agreement to the terms and conditions

2.1. This Site and the Programs and Services accessible from or via the Site are designed for people located in Australia.

2.2 By accessing and using the Site, including placing orders of Products or accessing Services or Programs through the Site, you agree that you will be subject to and will comply with these terms and conditions.

3. Registration

3.1. On the Site, you may not have more than one active account linked to your email address, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site. 

3.2. If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

3.3. To collect Everyday Rewards points, you will need to create an online account at healthylife.com.au and link your registered Everyday Rewards account. Exclusions for Everyday Rewards points are: gift cards, Healthylife Pharmacy Products, delivery charges and any services or subscriptions where payment is not taken on healthylife.com.au. 

4. Privacy and Commercial Electronic Messages

4.1. We handle personal information in accordance with our Privacy Policy, available at www.healthylife.com.au/privacy-policy. By dealing with us, accessing this website or any Services or Programs and/or placing an Order for any Products you acknowledge our Privacy Policy, Collection Notice and Cookies Statement.

4.2.  In circumstances where you order any Healthylife Pharmacy Product or submit an order for Healthylife Pharmacy Products that requires a prescription for dispensing, your personal information will be handled in accordance with Healthylife Pharmacy's Privacy Policy.  You can access Healthylife Pharmacy's Privacy Policy here.  We recommend that you review this Policy prior to submitting an order for Healthylife Pharmacy Products.

4.3 In circumstances where you access Services via the Site that are facilitated or provided by third party providers, your personal information will be handled in accordance with those third party providers Privacy Policies.  We recommend that you review the applicable Privacy Policies prior to booking such Services.

4.4  You agree that we may send you commercial electronic messages and tailored advertising (which include marketing communications advertising goods and services) via various channels and media (including by email, SMS, phone and mail) where you have not opted out (as described below) from receiving such electronic messages sent to you by Healthylife via those channels or media. Your agreement to receive commercial electronic messages from us will be effective until you opt out. 

5. Placing an Order for Products

5.1. You may order Products by selecting and submitting your Order through the Site in accordance with these terms and conditions.

5.2. Any Order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the Order.

5.3. We may ask you to provide additional details or require you to confirm your details to enable us to process any Orders placed through the Site.

5.4. You agree to provide us with current, complete and accurate details when asked to do so by the Site.

5.5 If you wish to submit an order for a Healthylife Pharmacy Product which is a Prescription Product via this Site, you will need a valid Australian prescription to be sent to Healthylife Pharmacy (either by paper or electronic script) before the order can be dispensed by Healthylife Pharmacy.

5.6 You acknowledge that paper prescriptions provided to Healthylife Pharmacy for dispensing will be held securely at a Healthylife Pharmacy location until dispensing, as will any issued repeats, unless a request is made directly to Healthylife Pharmacy to send them back to you.

6. Acceptance or rejection of an Order

6.1. We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or an error in your Order.

6.2. Each Order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each Order accepted by us, we will supply the Products in that Order to you in accordance with these terms and conditions.

6.3. If we reject an Order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.

6.4  Healthylife Pharmacy may accept or reject an Order of Healthylife Pharmacy Products in accordance with the Healthylife terms and conditions. 

7. Minimum and maximum amounts in each Order

7.1. Unless otherwise indicated on the Site you may only obtain up to 10 items of a particular Product in each Order (there may be lower limits for particular Products or particular States or Territories as determined by us, and notified to you, from time to time). We will inform you of these limits on the Site when you place the Order or within a reasonable time after you submit your Order).

7.2. You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we may contact you when you place the Order or within a reasonable time after you submit your Order.

7.3. If we reasonably believe you are placing multiple orders, whether under the same or different registration details, for the purposes of circumventing the order limits, all such Orders may be cancelled by us without notice to you.

7.4  In relation to orders for Healthylife Pharmacy Products, Healthylife Pharmacy has special conditions relating to the supply of Prescription Products and Scheduled Medicine Products. We recommend you review these terms and conditions prior to submitting an order for any such Healthylife Pharmacy Products.

8. Delivery of Products 

8.1. We will only deliver Products ordered through the Site to a location where we provide delivery services, or in the case of Healthylife Pharmacy Products, where Healthylife can provide delivery services. We endeavour to deliver your Order within one package, however you may receive your Order in multiple packages. 

8.2. You may obtain further information on the Site about our delivery timeframes and how we deliver your Products. Although we endeavour to deliver the Products within the timeframe provided at the time of your Order these timeframes are indicative only. Delivery times may be delayed due to traffic or other unforeseen circumstances and Healthylife will not provide any refund or discount on your Order or Delivery Fee for late deliveries.

Products

8.3. If you are not home at the time our courier attempts delivery, we will leave the item at your address (only if it is safe to do so), otherwise we will leave a card in your mailbox, advising you to collect your parcel from the closest Post Office.

8.4. If you are present at the Delivery Address, we will deliver the Products to the front door at the relevant Delivery Address unless you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so. You agree that we will not be responsible for any loss or damage caused to your property or suffered by you in connection with our delivery of the Products to the Delivery Address. We ship small items via standard Australia Post letter delivery.

8.5. You agree to comply with certain delivery requirements specified in these terms and conditions and such other requirements that we notify to you when you place your Order through the Site.

8.6. You acknowledge and agree that any person at the Delivery Address who receives the Order is authorised by you to receive your Order.

9. Fraud and risk assessment

9.1. We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details or in relation to Healthylife Pharmacy Product orders, you may be contacted directly by Healthylife Pharmacy or in relation to services provided by third party providers, you may be contacted directly by the third party provider. If we or, in the case of Healthylife Pharmacy or the third party provider, are unable to confirm these details, we, Healthylife Pharmacy or the third party provider (as applicable) may cancel your Order or relevant service booking. If you are unsure whether the person contacting you is from Healthylife, please contact our Customer Care team at care@healthylife.com.au. In relation to Healthylife Pharmacy, if you are unsure whether the person contacting you is from Healthylife Pharmacy, please contact Healthylife Pharmacy customer service on 1300 463 342 or care@healthylifepharmacy.com.au. In relation to Hola, if you are unsure whether the person contacting you is from Hola, please contact Hola customer service at support@hola.health. 

10. Risk and title

10.1. Where Products are delivered by us, risk in the Products passes to you on the date and time of delivery to the Delivery Address (including unattended deliveries at the Delivery Address).

10.2. Title to the Products passes to you on the later of the date and time of:

(a) payment for those Products; and

(b) delivery of those Products to the Delivery Address (including unattended deliveries at the Delivery Address).

11. Cancelling an Order

11.1. We may cancel any Order, part of an Order (including any Orders that we have accepted) or Telehealth Consultation booked with a Healthylife Health Practitioner (“HealthLife Telehealth Consultation”) without any liability to you for that cancellation at any time if:

(a) the requested Products in that Order are not available or the Healthylife Telehealth Consultation is not suitable or available; or

(b) there is an error in the price or the product description posted on the Site in relation to the relevant Product in that Order or Healthylife Telehealth Consultation; or

(c) that Order or your Healthylife Telehealth Consultation has been placed in breach of these terms and conditions; or

(d) that Order has not been collected from our HealthPoint store or location within the designated Collection Window

11.2. If we cancel an Order or your Healthylife Telehealth Consultation in accordance with:

(a) clause 11.1(a) or 11(b) (where product is unavailable or there is a pricing or product description error): we will provide you with reasonable notice of that cancellation, and will not charge you for the cancelled Order or your Healthylife Telehealth Consultation. If any payment has been taken for the cancelled Order or your Healthylife Telehealth Consultation, then the full payment amount, including any Delivery Fee or other fees and charges, will be refunded to your original payment method (either by Healthylife or Healthylife Pharmacy in relation to Healthylife Pharmacy Products, as applicable) or through an alternative means.

(b) if your Order or Healthylife Telehealth Consultation is cancelled under clause 11.1(c), or where you are in breach of these terms and conditions, we will provide you with reasonable notice of that cancellation. If your Order or Healthylife Telehealth Consultation is cancelled before the day of delivery, collection or appointment, depending on the payment method used, we will either not charge you, or if we have taken payment for the Order or your Healthylife Telehealth Consultation at the checkout then we (or Healthylife Pharmacy in relation to Healthylife Pharmacy Products) will refund the full amount paid, including any Delivery Fee and other fees and charges, to your original payment method or through an alternative means.

11.3. We note that Healthylife Pharmacy may cancel any order for Healthylife Pharmacy Products on similar terms as those outlined in clauses 11.1 and 11.2 above. 

11.4 If you wish to cancel your Order, please contact our Customer Care team to find the status of your order. If your Order is in the process of being packed by our warehouse or already dispatched we are not able to cancel or make any changes. However, if you still don’t want the goods upon delivery and wish to return them, please refer to our Returns Policy. 

11.5. If you cancel an Order or Healthylife Telehealth Consultation, depending on the payment method used, we will either not charge you for that Order or Healthylife Telehealth Consultation, or if we have taken payment at checkout, we (or Healthylife Pharmacy in relation to Healthylife Pharmacy Products) will refund the full payment amount paid, including any Delivery Fee and other fees and charges, to your original payment method or through an alternative means.

11.6. If you amend an existing Order or Healthylife Telehealth Consultation, then:

(a) your original Order will be cancelled and items will be placed into your trolley for amending and resubmitting through the checkout;

(b) you will need to select a new delivery pick up date in respect of your amended Order;

(c) all prices for Products in your amended Order or Healthylife Telehealth Consultation, will update to the current website prices at the time you submit your amended Order or Healthylife Telehealth Consultation and previous pricing in your original Order or Healthylife Telehealth Consultation will not apply;

(d) any offers or coupons applied or used when you placed your original Order or Healthylife Telehealth Consultation will not be applied to your amended Order or Healthylife Telehealth Consultation and cannot be used for future Orders or Healthylife Telehealth Consultations;

(e) subject to below clause 11.6(h), if we only pre-authorised payment for your original Order at checkout and the amount payable for your amended Order is more than the amount pre-authorised, your original pre-authorisation will remain and we will either charge you the additional amount or separately pre-authorise the additional amount owing at the time of your amended Order depending on the payment method used for the amended Order;

(f) if you were charged for your Order or Healthylife Telehealth Consultation at the checkout and the amount payable in respect of your amended Order or Healthylife Telehealth Consultation is less that the amount you have paid in respect of your original Order or Healthylife Telehealth Consultation, we will refund the difference back to your original payment method or alternative means within 3-5 Business days of the amended Order or Healthylife Telehealth Consultation being placed;

(g) if you were charged for your Order or Healthylife Telehealth Consultation at the checkout and the amount payable in respect of your amended Order or Healthylife Telehealth Consultation is more than the amount paid in respect of your original Order or Healthylife Telehealth Consultation, we will either pre-authorise payment or charge you the additional amount at the time you amend your Order or Healthylife Telehealth Consultation, depending on the payment method used; and

(h) if you amend your Order or so that delivery is scheduled to occur 7 days after the date of your original Order and we only pre-authorised payment for your original Order, we may ask to take payment for your amended Order at the time you confirm your amended Order and will provide you with a refund for any out of stock items or weight ranged products supplied below the maximum weight once we pick your amended Order.

11.7 If you wish to amend or cancel an existing Order and your Order relates to Healthylife Pharmacy Products, please contact the Healthylife Pharmacy customer service on 1300 463 342 or care@healthylifepharmacy.com.au.  Depending on the status of your Order, Healthylife Pharmacy may not be able to cancel your Order. 

11.8. If you wish to cancel a Telehealth Consultation or a third party provider has cancelled your Telehealth Consultation, please contact Healthylife Pharmacy customer care team at customercare@healthylife.com.au or call 1300 463 342. Depending on the status of your Telehealth Consultation, you may not be able to cancel your Telehealth Consultation or may impose a cancellation fee

12. Fees and charges

Orders

12.1. We will charge you, and you agree to pay, the following fees and charges in relation to an Order that we accept (as applicable):

(a) the purchase price of each Product that is ordered;

(b) the delivery fee provided to you when placing your Order;

(c) the cancellation fee for an Order that is cancelled as set out in clause 11; and

(d) any other fees and charges set out in these terms and conditions.

12.2. All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.

12.3. The purchase price of each Product is shown on the product list on the Site at the time you place your Order. 

12.4. You acknowledge that we are not required or obliged to match any prices for any Products.

12.5. Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your Order, we will not change any prices that apply to the Products in that Order.

Services

12.6. All charges and fees provided by third party providers for Services via our Site, such as from Teledoc and other third party Health Practitioners, are determined by the third party provider. All fees and charges identified in these terms and conditions and all prices for the Services include GST where applicable.

12.7.  You acknowledge that we are not required or obliged to match any prices for any Services provided by third party providers.

12.8. If you are seeking advice in relation to bulk billing, insurances, rebates or obtaining a provider number, please contact the relevant third party provider. You acknowledge that Services in respect of general practitioners and other Health Practitioners accessed via the Site are not eligible for bulk billing.

13. Payment methods

13.1. You must pay the fees and charges online using the online payment methods in clause 13.2.

13.2. We accept the following payment methods for our Products and Services (other than in respect of those Services provided by the third party providers). 

(i) Visa and Visa Debit;

(ii) MasterCard and MasterCard Debit;

(iii) American Express;

(iv) PayPal; 

(v) Afterpay.

13.3. If we are unable to successfully process your payment for your Order that is accepted by us, then we may notify you of dishonour and cancel your Order.

13.4. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

14. Substitution or missing items in delivery

14.1. You acknowledge that a Product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that Product.

14.2. If there are items missing from your delivery, please contact our Customer Care team during Contact Hours and we will take steps to verify and confirm any such missing items. 

14.3 If you order Healthylife Pharmacy Products via the Site, then Healthylife Pharmacy will manage any stock unavailability or missing items in delivery in relation to that order in accordance with Healthylife standard terms.

15. Returns

15.1. The Healthylife Returns Policy applies to all purchases of Products using the Site and forms part of these terms and conditions.

15.2. A copy of the Healthylife Returns Policy is available here.

15.3. The Healthylife Returns Policy applies in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Australian Consumer Law. Our liability to you under this agreement is otherwise limited as set out in clause 20 below.

15.4 Any Healthylife Pharmacy Products ordered via this Site will be subject to our Returns Policy of Healthylife Products available here. Please note that certain Government Regulations may prevent the return of Pharmaceutical Products.

16. Information about Products and Services

16.1. Wellness information and other information about the Products, Programs or Services on this Site is general information only, it is not intended to be medical advice or a substitute for medical advice.

16.2. Product iInformation may have been written by the relevant manufacturer, supplier or other third party and such information is not verified by Healthylife.

16.3. Our wellness Programs and Services are provided as general information and guidance only and do not take into consideration specific health conditions for which medical advice or medical intervention is or may be required. These Programs and Services do not consider, nor are they tailored to, your individual circumstances. You should exercise your own judgement with respect to your participation in a Program or Service and assess its suitability and relevance for you.

16.4. While we take all reasonable steps to ensure that the Programs and Services are based on current and up-to-date information, we note that these topics are the subject of ongoing research, clinical experience and differing opinions among authorities.

16.5. Healthylife does not represent or warrant that a Program or Service is current, complete, accurate, reliable or suitable or that a Program or Service will be right for you or will meet your individual requirements.

17.  Telehealth consultations

17.1. A telehealth consultation service is a consultation provided by a Health Practitioner via video or, in some cases a telephone, rather than face to face (“Telehealth Consultation”).

17.2. Telehealth Consultations may be accessed via this Site. A Telehealth Consultation may be provided by Healthylife or may be provided by a third party provider, appointments for which may be booked via or otherwise accessed via the Site. 

17.3. Where a Telehealth Consultation is booked by you or otherwise accessed via this Site but provided by a third party provider, you will enter into a separate agreement with that third party provider for the purpose of receiving the Telehealth Consultation. You may also be required to agree to the terms of use of that third party provider and the Telehealth Consultation hosting provider or scheduling platform in addition to those set out here. In these circumstances, we recommend that you familiarise yourself with those terms of use prior to using a Telehealth Consultation, which may include the terms referred to in clause 1.7 above.

17.4. Healthylife does not verify, endorse, recommend or guarantee any third party provider or any information or services they provide to you. Healthylife works with Hola to provide a platform to connect you with registered doctors. These service providers have sole responsibility for their services, products and information, and are independent of Healthylife. You should make your own investigations in relation to the suitability and services provided by the relevant service provider.  

17.5. In respect of Health Practitioners, you agree to ensure this Service and the Telehealth Consultation is right for you before booking or using such Service. Healthylife does not guarantee that a Telehealth Consultation is the appropriate course of treatment for your particular healthcare condition.

17.6. If you use a Telehealth Consultation, you must not:

       (a) attempt to record the video or audio of the video call or take screenshots or copy images from your video call;

       (b) abuse, intimidate, harass, threaten or otherwise engage in any behaviour that is offensive toward the consultant.

17.7. In relation to Telehealth Consultations provided by Healthylife, we reserve the right to terminate a Telehealth Consultation if you do not comply with these terms and conditions. 

17.8. Using a Telehealth Consultation service will require your computer, telephone, internet, access and related equipment to satisfy certain requirements so that you can effectively receive these services.

17.9. Telehealth Consultations with Healthy Practitioners are a convenient and flexible way to engage their services but it is not intended that Telehealth Consultations replace face-to-face consultations with Health Practitioners or other practitioners involved in caring for your health or wellness needs.

17.10 Telehealth Consultations may not be an appropriate method of engagement for you and may not meet your individual needs.  You acknowledge that Telehealth Consultations booked via the Site:

       (a) are only available on the hours advertised on our Site; and 

       (b) are not suitable for emergencies, and you should contact 000 for an emergency. 

17.11. The relevant Health Practitioner is solely responsible for determining:

       1. whether or not a Telehealth Consultation booked is appropriate for you;

              (b) whether or not to provide the relevant health services you request; and

              (c) what health services, if any, are required.

17.12. You acknowledge that in providing a Telehealth Consultation booked via the Site:

       (a) a Health Practitioner may in their absolute discretion, refuse to prescribe medication to you, issue you a repeat prescription and/or provide any other services or referrals requested by you.

       (b) a Health Practitioner is unable to:

              (i) prescribe controlled, addictive or Schedule 8 medications such as Diazepam, Endone, Lyrica, Stilnox, Zolpidem, Codeine painkillers (including Panadeine Forte), Benzodiazepine (including Valium / Diazepam, Temazepam, Oxazepam, Alprazolam), Duromine, Tramadol, Gabapentin, Pregabalin, Seroqual, Steroids, Vyvanse, Modafinil, Dexamphetamine, Ritalin, Concerta, Sofrasex ear drops or Roaccutane; or

              (ii) provide backdated medical certificates.

17.13. Refunds for Telehealth Consultations provided by third party providers

For refunds for Telehealth Consultations provided by third party providers that are booked by you via the Site, please contact Healthylife Pharmacy customer care at 1300 463 342 or care@healthylifepharmacy.com.au. 

Your general obligations

You:

(a) are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

(b) are responsible and liable for any person that uses your email address and password to order Product(s) through the Site;

(c) agree that we may charge you for all Products that we agree to supply to you that have been ordered using your email address and password through the Site; and

(d) should check the labels on the Products (including Healthylife Pharmacy Products) before consumption or use.

In relation to Telehealth Consultations provided by Healthylife, you:

(i) must ensure that your email address and password that is used to access the Site and the details of your account are kept in a safe and secure manner;

(ii) must notify us through Customer Service at support@healthlife.com.au during Contact Hours if you are or become aware that there is or has been an unauthorised use of your email address and password or account, or any other security breach relating to your account; and

(iii) must promptly advise us of any changes to your information provided to us as part of the customer registration process.

18. General restrictions

You must not:

(a) use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

(b) use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

(c) make fraudulent or speculative enquiries, purchases or requests through the Site;

(d) use another person’s details without their permission or impersonate another person when using the Site;

(e) post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

(f) tamper with or hinder the operation of the Site;

(g) knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

(h) use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

(i) modify, adapt, translate or reverse engineer any portion of the Site;

(j) remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;

(k) reformat or frame any portion of the web pages that are part of the Site;

(l) create accounts by automated means or under false or fraudulent pretences;

(m) use the Site to violate the security of any computer or other network or engage in illegal conduct;

(n) take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

(o) use the Site other than in accordance with these terms and conditions; or

(p) attempt any of the above acts or engage or permit another person to do any of the above acts.

19. Suspension of account

19.1. We reserve the right to refuse service, terminate accounts and/or remove or edit content if we, acting reasonably, deem that you have acted in breach of these terms and conditions or have used the Site in a fraudulent or improper manner. Healthylife also reserves the right to otherwise cancel Orders in accordance with clause 11.

19.2. If we lock, suspend or delete your account under clause 18.1, then we will refund all credits that you are entitled to receive under these terms and conditions by direct deposit to your nominated account once we have conducted all our verification and other relevant checks.

20. Warranties

You warrant that:

(a) all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

(b) the person receiving the Products at the Delivery Address or collecting the Products on your behalf is authorised by you to do so; and

(c) you have and will comply with all relevant laws relating to your use of the Site and your placement of any Order to us.

21. Liability

21.1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

(a) to cancel your service contract with us; and

(b) to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

21.2. Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or Healthylife’s liabilities under those provisions:

(a) you acknowledge that each Site is provided "as is" and that we do not make any warranty or representation as to the suitability of the Site or a Product for any purpose;

(b) we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Site or the subject matter of this agreement;

21.3. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

22. Termination

22.1. We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:

(a) the breach cannot be remedied;

(b) you fail to remedy the breach within 10 days of our notice to you of that breach; or

(c) if there is an emergency.

22.2. You may stop using the Site at any time and for any reason.

22.3. We may stop making the Site (or any part of it) available without prior notice. If so, any Orders and/or bookings for Services that we have accepted will not be affected by this unless the Products and/or Services that have been ordered or booked are no longer available or we are prevented from supplying the Products and/or Services, in which case, we will notify you and will refund to you all valid payments received by us for those Products and/or Services.

23. Intellectual property rights

23.1. You:

(a) acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the “Materials”) are owned by or licensed to us;

(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and

(c) must not frame or embed in another website any of the material appearing on this Site without our prior written consent.

23.2. You may:

(a) store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and

(b) print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

23.3. This Site contains registered trade marks and other trade marks which are protected by law. You must not use any of the marks or trade marks appearing on the Site or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the Site that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.

24. Changes to these terms and conditions

24.1. We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. For future orders and/or bookings, these terms may therefore be different. We recommend that you read these terms carefully each time you agree to them during the ordering and/or booking process.

24.2. If you have an Order or booking for Services that has been accepted by us, the terms and conditions that will apply to the Order or booking for Services are the terms and conditions that applied at the time you placed your Order or booking for Services, as applicable.

25. General

25.1. The Site may contain links to external websites that are not operated by us or our related bodies corporate.

These links are provided for your convenience only and you agree that:

(a) we make no representations or warranties, or have any responsibility or liability for those websites;

(b) these links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites; and

(c) When you book services through Healthylife, Healthylife’s role is to provide a platform to help connect you with practitioners and other service providers.  Healthylife is not responsible for or affiliated with the providers, and does not provide or control their services, products or information.

You agree that you access and use the products and services made available at those sites solely at your own risk.

25.2. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

25.3. This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and this clause does not apply to any claim you may have under the Australian Consumer Law.

25.4. Healthylife attempts to be as accurate as possible and uses its best endeavours to ensure, but does not itself warrant, that any information provided by its suppliers, including in relation to product descriptions or other content of this site, is accurate, complete, reliable, current or error-free.

26. HealthPoint Pick Up

26.1. During the ordering process, you can select a store or location from which you will collect your Healthylife Order (HealthPoint Pick Up). Our HealthPoint Pick Up is only available from selected stores and locations as shown on the Site.

26.2. You agree to comply with the following collection requirements specified in this clause and such other requirements that we notify to you when you place your HealthPoint Pick Up Order through the Site:

(a) You (or your representative) must collect your order from the store  or location selected by you when you place your order;

(b) You (or your representative) may be required (upon request) to provide us with proof of their identity (including photographic identification) or, where relevant, their age.

(c) You (or your representative) agree to collect your order from the store or location within the designated Collection Window. 

26.3. If you will not be the person collecting your Healthylife Order, then you may choose to share the Collection Barcode to a representative, who will act as an agent for the purpose of collecting your order on your behalf. By sharing your Collection Barcode, you acknowledge and accept the following:

(a) The representative has your consent to collect the order on your behalf; and

(b) The representative is capable of understanding the nature and purpose of collecting the order on your behalf; and

(c) The representative may be required (upon request) to provide us with proof of their identity (including photographic identification) or, where relevant, their age.

26.4. If you (or your representative) do not supply the Collection Barcode or appropriate identification upon request;

(a) we may refuse to allow collection of your Healthylife Order; and

(b) we may charge you a cancellation fee as laid out in Clause 11.

26.5. If you (or your representative) do not collect your Healthylife Order within the Collection Window then that order will return to Healthylife and we may charge you a fee as laid out in clause 11. In this instance, we will endeavour to contact you or you may contact us to arrange for collection at a different time, and we may charge you an additional Service Fee for that replacement Healthylife Order (provided we notify you prior of any such additional fee).

26.6. You agree to ensure that the person collecting any pharmaceuticals or other relevant Restricted Products is over the age of 18 years or such other minimum age as prescribed by law.

26.7. If you experience any issues with picking up your Healthylife Order from a collection store or location you should contact Healthylife Customer Care.

27. Definitions

Capitalised terms used are defined in these terms and conditions. In these terms:

Contact Hours means our Customer Care operating hours, Monday to Friday 9 am to 5 pm Australian Eastern Standard Time.

Collection Window means the amount of time that a Healthylife Order will be available in the store or location for collection before it is returned to Healthylife. This collection window may vary between different stores or locations and may also change over time. The most up-to-date collection window for your order will always be shown at the time you place the order.

Collection Hours means the service operating hours of a store or location from which collection can be made.

Collection Barcode means the unique barcode representing your Healthylife Order which is required to collect the order. Can usually be found in, but not limited to, email and/or sms correspondence once the order is ready for collection.

HealthPoint Pick Up is a Service, as identified within these Terms and Conditions

Customer Feedback Messages has the meaning given in clause 4.4.

Delivery Address means the address specified by you during the customer registration process for the delivery of Products that we will supply to you under these terms and conditions. In the case of delivery to a remote area via a courier, Delivery Address means the address of the courier or postal outlet to which we deliver the Products.

Delivery Fee has the meaning given in clause 12.1(b).

Hola has the meaning given in clause 1.6.

GST has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).

Healthylife has the meaning given in clause 1.1.

Health Practitioner has the meaning given in clause 4.5.

Order means any order for a Product or Products submitted using the Site.

Prescription Product means a medicine that can only be made available to a person on the written instruction or prescription of an authorised health professional.

Product means each good that is advertised on the Site.

Programs means the Healthylife 'ways to well' programs available on the Site.

Scheduled Medicine Products means products which are classified into schedules according to the level of regulatory control required for the particular medicine or poison.

Service means each service that is advertised and available on the Site including the Telehealth Consultation service.

Site has the meaning given in clause 1.1

Healthylife Pharmacy means a Product which is available on the Site but supplied and sold by Healthylife Pharmacy and may include Prescription Products and/or Scheduled Medicine Products.

Healthylife Pharmacy  has the meaning given in clause 1.4.

Telehealth Consultation has the meaning given in clause 17.1.

Healthylife Telehealth Consultation has the meaning given in clause 11.1.

Third Party Site has the meaning given in clause 1.6.

Woolworths has the meaning given in clause 1.1.