Frequently Asked Questions

Healthylife is a digital health and wellness platform here to make good health accessible and achievable for all Australians. With essential health services like telehealth, wellness initiatives including free health programs, expert-backed health advice, and all the best health and wellness products, you can find everything you need to bring your healthy to life.

Healthylife is an independent brand within the Woolworths Group offering a one stop destination for all your health, wellness and pharmacy needs.

Healthylife Pharmacy, previously known as SuperPharmacy, have been providing Australians with prescriptions, over-the-counter medicines and wellbeing needs since 2000. HealthyLife Pharmacy is an independently operated health and wellness pharmacy business operated by Pharmacist Warren Turner with six physical locations in New South Wales, Victoria, Queensland, South Australia, and Western Australia.

You can order your Healthylife Pharmacy prescriptions and medicines via the Healthylife website. 

Please note: Healthylife Pharmacy orders are fulfilled by Healthylife Pharmacy, not Healthylife, even though customers will be transacting on healthylife.com.au 

If you have an enquiry regarding an order for pharmacy items, or any pharmacy-related questions, contact the friendly Healthylife Pharmacy customer care team by emailing care@healthylifepharmacy.com.au 

The best place to start is by visiting the product page. If you can't find the information you're looking for, chat with us via the bottom right hand side chat bubble icon on the screen.

Visit our help centre for more information on our products.

If your email has changed, unfortunately you can’t update this within your existing Healthylife account at this time (we’re working on it!). But no sweat—just set up a fresh account with it in the meantime here.

A heads-up: If your Everyday Rewards card is connected to your existing account and you wish to connect it to your new account, please unlink it from the old account and re-link it back up in the new one. Apologies for the hassle!

Thanks for your understanding. If you need a hand, please don’t hesitate to reach out.

Want to delete your account connected with your old email address? Too easy. Deactivate your account via the My Account / Account Details page, otherwise feel free to just give us a shout and we will happily deactivate it for you. Keep in mind that any Autodeliveries will pause and will require reactivation in your new account.

All Healthylife orders are shipped via Australia Post e-parcel, except for bulk/heavy orders which are delivered by separate courier companies. You will be able to track your order using a unique tracking number that is associated with your order. You will receive the tracking number via email once your order has been processed by our warehouse. 

For more information on delivery status, visit our help centre. Alternatively reach out to us via LiveChat or email at care@healthylife.com.au to discuss your order status further. 

This service has been replaced with AutoDelivery. While all customers currently subscribed to Repeat & Save will continue to receive their orders, any new Repeat & Save subscriptions will be unavailable from this date from the 8th of August 2023. For more information, visit our Repeat & Save information page. To cancel or amend an existing Repeat & Save subscription, contact care@healthylife.com.au

Healthylife orders are shipped Australia-wide using Australia Post E-parcel service or Startrack. Most orders are dispatched in 1-3 business days from order date.  

You can track your order using the tracking number sent to you via email once your order has been packed and shipped. The email will be sent to the same email address you used to place your order. 

Orders can take up to 10 business days to be delivered, depending on your delivery location. Please refer to the delivery timeframe displayed on your Australia Post tracking email for the most accurate ETA, and contact us at care@healthylife.com.au if you have still not received your parcel after the timeframe displayed.

If you have made a mistake on your order (happens to the best of us!) or want to cancel your order please contact us as soon as you can through live chat or care@healthylife.com.au.

Order cancellations or amendments can only occur before our warehouse has commenced the packing process, which generally happens not long after an order is placed. We can verify the order status with you, however, we will not be able to provide a cancellation refund or amend any part of your order if it is already in the process of being packed. 

However, if you still don't want the goods upon delivery and wish to return, please refer to our Returns Policy.

At Healthylife, we do our best to ensure the freshness of all our products.

We aim to supply our customers with a minimum of 1 month before the "best before" date for food items (from order delivery) and 3 months before expiry date for vitamins & supplements (with the exclusion of supplements that require more than 3 months to consume based on item suggested dosage).

Please note: Healthylife is not able to fulfil requests for extended expiry dates as we do not have any control over the expiry dates of products supplied by our manufacturers. However, should you be considering purchasing bulk/multiple quantities of an item that can not be consumed within these times, we recommend contacting our Customer Support team via care@healthylife.com.au first to confirm the expiry date of stock on hand. Otherwise, any bulk quantities will be at the risk of the purchaser in terms of expiry date.

We’re on it! Once you’ve made your purchase, you’ll receive an order confirmation email from us which outlines the items you’ve purchased, total cost plus your unique order number.

Didn't receive a confirmation email? Reach out to us via Live Chat or email at care@healthylife.com.au and our customer care team will happily help you out. 

Visit our help centre for more information on ordering.

We’re so glad you want to join us for a healthy life 🤓

Signing up is easy. Simply click  the ‘Sign in’ button at the top right of the page and follow the steps.

Who hasn't forgotten a password! We feel you. Click the ‘Sign in’ button located at the top right of the page, enter your email address and select continue and then select ‘Forgot password’ at the password stage. We’ll then send you a link via email to create a new password. Problem solved!

To link your Everyday Rewards card, sign in to your Healthylife account via the ‘Sign in’ button located at the top right of the screen. At your account dashboard, you’ll see a notification to link your Everyday Rewards card. Select this and follow the prompts to finalise the setup. After all, living a healthy life should be rewarded!

Visit our help centre for more information on managing your account.

All products you buy from Healthylife are covered by the Healthylife Returns Policy.

Please read our full Returns Policy to find out how to return a product that is faulty or if you have changed your mind.

If you order items that require refrigeration, we have a specialised packing and shipment process which utilises wool inserts to ensure your items stay at a stable temperature in their journey.

It will be shipped towards the beginning of the business week to avoid having the item sitting in delivery warehouses over the weekend.

We do our best to ensure all items in your order are sent in one parcel, however we don’t want to keep you waiting if there is a hold up on part of your order. In this case, you may receive your order in multiple deliveries, depending on your location. Please keep an eye on your order dispatch confirmation email to confirm whether you will be receiving one or two shipments, with separate tracking numbers. Feel free to reach out to our customer care team to confirm any details about your deliveries at care@healthylife.com.au.

In the unfortunate circumstance that an order you have received contains missing or damaged items, please get in touch with our customer care team by emailing care@healthylife.com.au. If the damaged or missing item is a Pharmacy Only item, including scheduled or prescription medications, please contact care@healthylifepharmacy.com.au.

You can nominate Authority to Leave (ATL) in the checkout, which will inform the driver to leave your parcel without a signature.

Please be aware that once you provide Authority to Leave, you do so at your own discretion and with the full understanding that we are not to be held accountable for the order once it has been delivered.