- Delivery info
Delivery Charges
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FREE standard shipping on orders $80+ (save $6.95).
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FREE express shipping* on orders $119+ (save $9.95)
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Ordering a prescription item? You’ll automatically receive free standard shipping, too.** How good!
- Same day delivery is offered for just $5 for orders $119 or more. For orders under $119, same day delivery costs $10.95.
* A shipping handling fee may apply at the checkout for orders weighing 10kg or more
** Any cold-chain items will carry an Express Cold-Chain Shipping fee:
- Healthylife cold-chain items: $9.95
- Healthylife Pharmacy cold-chain items: $15.00
- If your order has cold-chain items from both Healthylife and Healthylife Pharmacy, the fee is $9.95.
*** Certain items and areas may be eligible for Same Day Delivery, and if selected will carry a $10.90 delivery fee
See shipping & returns policy for more details.
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- Returns & exchanges
How Do Returns & Refunds Work?
All products you buy from the Healthylife website are covered by the Healthylife Returns Policy.
Please read our full Returns Policy to find out how to return a product that is faulty or if you have changed your mind.
How We Handle Them:
Change of Mind
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If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
Faulty Item
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If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.
Allergic Reaction
- In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.
Allergy returns must be less than 20% used upon arrival back to us.
Incorrect / Damaged Items
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If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item without informing us.
What Items Are Restricted For Returns*?
We will not accept Change of Mind Returns for the following items:
- Rapid antigen tests
- Baby formula
- Prescription Medicine
- Compounded ‘Pharmacy Only’ Items
- Perfumes & Colognes
- Refrigerated Items
- Bulk / Special Orders
- Personalised items, digital downloads, prepaid cards or vouchers;
- Clearance items;
- Items that are advertised as not eligible for change of mind returns.
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